1. Can I order over the phone?
Yes, please see below for details.
UK & international customers: +44 (0)203 176 5279.
US customers: 1-800-542-9150.
Australian customers: 1-800-467-058.
2. I am having difficulty placing an order?
We are sorry to hear you are having trouble placing an order. The easiest solution is to contact our dedicated customer services team by email on firstname.lastname@example.org or call us on the numbers above - we will be happy to help deal directly with your issue.
3. Is it safe to order online?
Security checks are made on all payments to ensure the authenticity of each card payment. We also use industry standard SSL encryption to protect your details. Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
4. What payment methods does Opumo accept?
Opumo accepts the following payment types:
If your preferred method is not listed above then please contact us at email@example.com.
5. How do I place an order?
At Opumo we strive to make your shopping experience as easy and secure as possible. Firstly you need to register an account with us. This is a very simple process and will ensure you can quickly and safely make orders. Once you have created your account, browse the site; either using the categories listed down the side, our search function, or by looking at our most recently added products, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
6. Can I ammend my order once placed?
If you need to ammend any details (such as delivery address) please contact us immendiately on firstname.lastname@example.org as once an order has been shipped they cannot be cancelled or ammended.
7. How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received, and is being processing. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.
8. What if my order is incorrect?
If you have noticed that we have made a mistake with your order, email us at email@example.com and we will look into it as soon as possible. Please include your order reference at all times when e-mailing customer services.
9. When will I know my order has been shipped?
You will be informed as soon as your order leaves our distribution center when you receive the 'order dispatched’ email from us with your tracking number.
10. Can I track my order?
All orders are shipped using a very quick UK Mail, FedEx, UPS or DHL service- tracking details can be found on the 'order despatched' email.
11. How much is shipping and how long will it take?
For further information please click here to see our Delivery & Returns page.
12. Does Opumo ship to multiple addresses?
You may only ship to one address per order. If you would like items of your order to be shipped to multiple locations you will need to place separate orders for each address.
13. Can I change my delivery address once the order has been shipped?
We are unable to redirect orders to a different address after dispatch. Please therefore ensure you provide a correct and suitable shipping address for the specified delivery times.
14. Is my package insured?
All items are insured against theft and accidental damage whilst in transit from Opumo to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by our insurance.
If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.
15. Do I have to pay customs / import charges?
Import duties and customs policies vary widely from country to country and as a result we have no control over their charges nor are we able to estimate the cost of these charges. Your parcel can be also delayed by customs and subsequent charges can be applied which, unfortunately, we have no control over.
Duties are charged once the parcel arrives at its destination, all of which must be paid by the recipient of the parcel. We suggest you contact your local customs office for current charges before placing an order to avoid any unexpected costs.
16. What if my item is damaged or faulty?
We want all our customers to receive top quality goods so if you think your purchased item is faulty or damaged in any way please contact our customer care team at firstname.lastname@example.org. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
17. Can I return my items to you?
Please click here to see our Returns Policy.
17b. If I buy something as a Christmas present, what is your returns policy?
To help you with your Christmas shopping, products bought from 21st November can be returned up to 15th January. This gives gift recipients plenty of time to return unwanted presents, so you can shop early without worrying. Any purchases made after the 18th December will be eligible for the normal 14 day returns period.
18. How long will it take to process a return?
We aim to process any returns within 3 working days.
19. Why does the refund amount exclude delivery?
Unfortunately we cannot return the original Postage & Packaging charges paid by you if you require a refund, so all refunds are less this amnt.
20. Need more help?
If you need any further assistance please do not hesitate to contact our Customer Care Team via e-mail, email@example.com