FAQs

Ordering from Opumo

Can I order over the phone?

Yes, UK & international customers call +44 (0)203 176 5279, US customers: 1-800-542-9150 and Australian customers: 1-800-467-058.

I am having difficulty placing an order?

Is it safe to order online?

Security checks are made on all payments to ensure the authenticity of each card payment. We also use industry standard SSL encryption to protect your details. Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

What payment methods does Opumo accept?

Can I amend my order once placed?

How do I know if my order was successful?

If your order is successful you will receive an automated email to confirm your order has been received, and is being processing. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.

What if my order is incorrect?

Shipping

Can I track my order?

All orders are shipped using a tracked service- tracking details can be found on the 'order despatched' email.

Where does my order come from?

All orders are dispatched from the brand themselves directly to you.

How much is shipping and how long will it take?

For further information please see the price and details quoted at checkout.

Can I ship to multiple addresses?

You may only ship to one address per order. If you would like items of your order to be shipped to multiple locations you will need to place separate orders for each address.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit.

Do I have to pay customs / import charges?

Import duties and customs policies vary widely from country to country and as a result we have no control over their charges nor are we able to estimate the cost of these charges. Your parcel can be also delayed by customs and subsequent charges can be applied which, unfortunately, we have no control over. Duties are charged once the parcel arrives at its destination, all of which must be paid by the recipient of the parcel. 

Returns

Can I return my order?

Yes, everything aside from pre-orders and customised items can be returned- please check the brands individual website for further returns details.

What if my item is damaged or faulty?

We want all our customers to receive top quality goods so if you think your purchased item is faulty or damaged in any way please contact our customer care team at [email protected]. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

How long will it take to process a return?

We ensure that brands process any returns within a reasonable time.

Why does the refund amount exclude delivery?

Brands may retain the original postage charges paid by you if you require a refund.

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