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We are hiring!

Customer Services Manager

OPUMO is looking for a talented, creative and enthusiastic individual who can act as a brand ambassador and the first point of customer contact. You will be working as part of a small, active team and will be exposed to the day-to-day running of a fast growing fashion business at its west London HQ.

The position is a fantastic opportunity for a someone to take responsibility for ensuring every experience with exceeds the customers’ expectations. As Customer Services Manager, you will oversee every customer interaction and crucially, the entire customer experience from order through to delivery and after care. As a key team player, you will also have an active hand in merchandising, buying, managing inventory and sales. 

Key Objectives:

  • Ensure you deliver an outstanding shopping experience to every customer, in all forms of communication; by telephone and email
  • Achieve sales by maximising all customer contact opportunities
  • Identify ways to personalise the experience of every customer, whenever possible
  • Demonstrate company writing styles and phone manner
  • Take responsibility for resolving customer complaints as quickly as possible
  • To provide support to any department as required, including: Merchandising, Logistics, Sales, Inventory and Buying.

Personal Skills:

  • Excellent attention to detail
  • Strong organisational skills
  • High level of written and spoken English
  • Driven with an enthusiasm for fashion, ecommerce and customer service.

Essential Skills and Experience:

  • Fast-learning, self-motivated and confident
  • Excellent communication skills
  • Confident in liaising across all levels of the business
  • Sound business sense and understanding of customer services and sales
  • The ability to relate to the product and understand what the customer wants 
  • Mathematical ability – to analyse stock and sales figures 
  • Well organised and skilled at strategic planning 
  • All Applicants must be eligible to work in the UK

Application:

Please apply with a CV and short covering letter.

- Location: West London

- Full time

- Start date: ASAP 

Please apply with a CV and short covering letter to [email protected]

Online Content Writer (Internship) 

We're offering an exciting placement opportunity for a capable, imaginative and enthusiastic individual to gain experience working in a busy editorial office.  

The position is suitable for a junior writer who will be responsible for the development and delivery of appealing and commercially-engaging content for the in-house magazine. Alongside this, the successful applicant will lead the creation of well-written, succinct and accurate product descriptions to describe clothing, footwear, accessories and lifestyle products for the OPUMO platform. 

- Location: West London Studio (remote working considered)

- Full time / Part time

- Start date: ASAP 

Please apply with a CV and short covering letter to [email protected]

Photography (Internship) 

We're looking for a talented, resourceful and enthusiastic person who can assist our photography department. You will be working alongside the Creative Director and will be exposed to the day-to-day running of a fast growing fashion tech startup at our West London Studio. 

- Location: West London Studio (remote working considered)

- Full time / Part time

- Start date: ASAP 

Please apply with a CV and short covering letter to [email protected]

Videographer (Freelance) 

We're looking for freelance videographers to conceptualize, shoot, edit and create videos for our social media channels, editorial features and advertising campaigns. 

- Location: West London Studio (remote working considered)

- Freelance

- Start date: ASAP 

Please apply with a CV and short covering letter to [email protected]